Contact
The right route for every conversation.
Contact routing preparedVIOTUS / 57
01
Position
Contact
Contact should route a real question to the right studio context with as little friction as possible.
ABOUT / CONTACT
02
Explore the field
3 connected areas
SUPPORT / 001
Product support
Questions about a public product belong with version, platform and the behaviour being experienced.
01BUSINESS / 002
Business conversation
Partnership, press and investor enquiries begin with purpose, organisation and the relevant time horizon.
02GENERAL / 003
General contact
Everything else can reach the studio directly with enough context to identify the correct next step.
0303
Working model / 01—04Contact router
One entrance, clear context, accountable response.
Messages are classified by the help or decision they need rather than forced through one undifferentiated inbox.